Frequently asked questions
What does 'extra petite' mean?
In the fashion industry, ‘petite’ refers to clothing made for women under 5’4. However, this definition fails to recognise women under 5ft tall who may still struggle to find petite clothing that fits. Therefore, we use the term ‘extra petite’ to denote clothing made, specifically, for women under 5ft.
We believe that using inclusive terminology is the first step towards change and it is our aim for ‘extra petite’ to become an industry standard term. You can learn more here.
Where are the clothes made?
All our clothes are manufactured here in the UK, by a team of highly skilled garment technicians.
Can I return an item?
Where do you ship and what is the cost?
We ship to most countries worldwide.
Delivery costs are as follows:
Delivery to the UK: Free on all orders (estimated delivery 2-4 business days)
Delivery to EU: Flat fee of £10.99 (estimated delivery 5-7 business days)
International: Flat fee of £15.99 (estimated delivery 8-10 business days)
Please note, we are not responsible for any import tax or duties. If ordering from outside the UK, please check with your countries customs authority to calculate any import fees before purchasing.
Our full shipping policy can be found here.
Can I cancel my order?
You may be able to cancel an order, if it has not yet been shipped, please email us at firstname.lastname@example.org. We aim to dispatch all orders within two working days. After this time, it will not be possible to cancel an order.
My parcel hasn't arrived, what do I do?
Don't panic! We send our items via tracked post. If you have not received your order, please email us at email@example.com
Why do you only offer sizes XXS to L?
The process of developing samples, and grading sizes, is one of the biggest costs to small brands. When developing our size range, we analysed real data from hundreds of survey respondents to identify the most popular sizes, which ended up being XXS-L.
We aim to become more inclusive as the brand grows and expand our size range as demand increases.
This article from Good on You provides a great explainer for the challenges facing small and sustainable brands when it comes to expanding their size range.
Can I exchange for a different size?
As a small brand, we don’t hold much stock, so we cannot guarantee that your desired size will still be available if you want to exchange. Therefore, we recommend returning your item and placing a new order.
How do I wash my item?
We believe that sustainable fashion starts with taking the best care of your clothes.
Our pieces are made from non-synthetic fabric, so need a little more love and care. To give your pieces a long and happy life, please wash according to the care instructions. We also recommend placing clothes in a delicates bag before popping in the washing machine.